Azpect - Service

Azpect Photonics offers several different Service Agreements to keep your product at peak performance without undue disruption. We have developed these Service Packages to simplify your selection:

- Azpect LaserCare

This is a service agreement for Spectra Physics lasers that covers all spare parts and labour cost. This service agreement is avalible for both scientific and industrial users.

- Azpect AdvancedCare

This is a service package, suitable for users that are looking for fast service respons. We guarantee a service response time within 96 hours.

- Azpect PremiumCare

A service package suitable for customers who are looking for high productivity. We have focused on education and preventive maintenance in this package.

- Azpect ValueCare

For customers that are looking for low operating cost, this is the ideal service package. The package includes a 15 per cent discount on all spare parts, expendable parts and accessories.

- Azpect IndustrialCare

This service package is tailor-made for industrial customers who are looking for fast service response, high accessibility and low operating cost!

	Azpect Laser Care*	Azpect Advanced Care	Azpect Premium Care	Azpect Value Care	Azpect Industrial Care
Discount on Spare parts, expendable parts and some accessories	100 %	10 %	10 %	15 %	5 %
Service Response time	3-5 days	96 hours	1 week	2 weeks	1 week
In house Service**	Yes	Yes	Yes	Yes	Yes
Field Service	Yes	Yes	Yes	Yes	Yes
Training	Yes	Yes	Yes	Yes	Yes
Technical Advise	Included	Included	Included	Included	Included
Service visits included	1 per ½ year	3 per year	2 per year	---	---

*) Only Spectra Physics Products
**) Only limited types of laser please contact Azpect service department for further information.

Azpect Photonics has a service department with skilled and experienced personnel dedicated to providing the highest quality customer service. We provide service for all type of lasers and elctro-optic products that we sell. Our factory trained and certified field service engineers have years of experience working on lasersystems and electro-optic products.

Azpect Photonics AB has launched a total Service Concept to ensure that our customers get the service they require. Our commitment to continuous improvement means that every aspect of our total service concept is constantly reviewed and enhanced so that our customers can feel full confident when purchasing a product from us.

Azpects commitment to our customers does not stop after the purchase of a product. This is when our aftersales service and support begins. We want to make sure that our customers have a pleasant experience from the first contact with us throughout the long lifetime of the product.

Organization

Our well-trained Service Department is available so you can get technical support.

Patrik Frihlén Jim Franzén Pernilla Eriksson Monica Sollergård

Technical Manager & Service Engineer
Service Engineer Service Coordinator
Service Coordinator

To schedule equipment repair, preventive maintenance, education or service, please call +46 (0)8 55 44 24 80 or send an email to service@azpect.com